Affected services:

  • Network DC1
  • Network DC2

Intermittent routing issues

Opened on Wednesday 7th August 2019, last updated

Resolved

Issue has been resolved.

Posted by Andreas Haakonsen

Identified

We are rebooting sfjedge1 tonight.

Only the following subnets are affected by this: 185.125.168.0/24 185.125.169.0/24 185.125.171.0/24

Please contact us if you are on any of these subnets to move your server over to redundant networking.

Posted by Andreas Haakonsen

Investigating

We are continuing to see packet loss to some select networks. This is most likely due to TCAM corruption and we are working on a solution.

Posted by Andreas Haakonsen

Resolved

The affected router has been booted. We are looking into solutions so that this won't happen again.

Posted by Andreas Haakonsen

Identified

We are currently performing the reboot of the affected edge router.

Posted by Andreas Haakonsen

Identified

We are aware of the issue and we are working on a fix. Will perform a reboot of mentioned router tonight between 00:00 and 01:00 GMT+2.

Posted by Andreas Haakonsen