Affected services:

  • Network DC1
  • Network DC2

Intermittent routing issues through sfjedge1

Opened on Friday 7th February 2020, last updated

Resolved

This issue has been resolved.

Posted by Andreas Haakonsen

Monitoring

Customers with BGP session: If you have a session which now are offline, please contact us in a ticket to have your session reconfigured.

IPv6 should now be accessible.

Posted by Andreas Haakonsen

Monitoring

We are currently working to resolve issues with IPv6.

Posted by Andreas Haakonsen

Monitoring

All networks should now be accessible. The affected router has been isolated and taken out of the network. We are now running on our new routers completely.

Posted by Andreas Haakonsen

Identified

Network is now stable except from subnet 185.243.216.0/24. We are working to resolve the issue.

Posted by Andreas Haakonsen

Identified

The router is currently booting. Affected subnets are not reachable at the moment. These are: 185.243.216.0/24 and 185.125.168.0/22.

The following subnets are not affected: 185.181.60.0/24, 185.181.61.0/24, 185.181.63.0/24, 185.243.217.0/24

We expect the router to be back up within a few minutes. We will then work to isolate the router completely from our network.

Posted by Andreas Haakonsen

Identified

We have isolated most of our network and the larger part of our customer base should not have any issues at the moment.

We will proceed with a reboot of the affected router shortly, and after that move the remaining networks on it to another router, completely isolating and removing the troublesome router today.

The affected subnets during the reboot are: 185.243.216.0/24, 185.125.168.0/22.

Posted by Andreas Haakonsen

Identified

We're currently aware of the issue and are investigating the cause. We will provide further updates as we have them.

Posted by Andreas Haakonsen