Opened on Friday 7th February 2020, last updated
Customers with BGP session: If you have a session which now are offline, please contact us in a ticket to have your session reconfigured.
IPv6 should now be accessible.
All networks should now be accessible. The affected router has been isolated and taken out of the network. We are now running on our new routers completely.
Network is now stable except from subnet 184.108.40.206/24. We are working to resolve the issue.
The router is currently booting. Affected subnets are not reachable at the moment. These are: 220.127.116.11/24 and 18.104.22.168/22.
The following subnets are not affected: 22.214.171.124/24, 126.96.36.199/24, 188.8.131.52/24, 184.108.40.206/24
We expect the router to be back up within a few minutes. We will then work to isolate the router completely from our network.
We have isolated most of our network and the larger part of our customer base should not have any issues at the moment.
We will proceed with a reboot of the affected router shortly, and after that move the remaining networks on it to another router, completely isolating and removing the troublesome router today.
The affected subnets during the reboot are: 220.127.116.11/24, 18.104.22.168/22.