Affected services:

  • Virtual servers

Issue with Proxmox Virtual Servers

Opened on Friday 12th July 2019, last updated

Resolved — Issue was resolved.

Posted by Andreas Haakonsen

Monitoring — If you are experiencing issues reaching your server, please try to perform a reboot in ENIGMA. Are you still unable to reach your server, contact us either by ticket in ENIGMA, support@terrahost.no or by phone +47 33 80 88 00.

Posted by Andreas Haakonsen

Monitoring — Issue has been resolved. We are monitoring the situation and making sure all virtual servers boot properly. Root cause is an issue with multicast which caused inter-host traffic to halt, disrupting HA in the Cluster.

Posted by Andreas Haakonsen

Identified — We have identified the issue. Virtual servers are now in the process of booting.

Posted by Andreas Haakonsen

Identified — Reload of distribution router completed.

Posted by Andreas Haakonsen

Investigating — Seems there is an issue with one of our distribution routers. Will perform a reboot. Estimated 2-3 minutes downtime for select servers. Servers in Row 1 - DC2 are affected and will experience 2-3 minutes downtime while we reload.

Posted by Andreas Haakonsen

Investigating — We're currently aware of the issue and are investigating the cause. We will provide further updates as we have them.

Posted by Andreas Haakonsen